Premier Yarn Inc

Reviews about Premier Yarn Inc

• DEBRA FACCIOLO

  Oct, 28 2018
  ★ ☆ ☆ ☆ ☆
  Apparently, my $175+ order of yarn simply vanished. I sent an email inquiry 10 days after the order, when UPS tracking showed it still hadn't been picked up from the warehouse. No response from Premier Yarns. I sent another email a week later and then another a week after that - NO response. With the 4th email a few days later, I said I'd file a complaint with the Better Business Bureau and my credit card company. I got a quick email response (imagine that!) saying they were looking for my order and would get back to me immediately. Crickets for a week...... I sent a 5th email a week later stating the same thing and got a fairly quick phone call. The representative said they have no idea what happened to my order, but are certain it wasn't sent. And - oh by the way- some of the yarn you ordered is now out of stock but we can send the rest of the order. Explanations were offered about new people in their jobs, blah, blah, blah, but I received no offer to make up for the month-long, abysmal customer service. The representative said "at least you'll get free shipping on the remainder of your order." At this point, I lost ALL confidence in the company and decided they'll never get ANY of my business - mail order or from a retail store. I cancelled the entire order. I'm a high volume yarn user and have enjoyed using the Premier Yarns I've purchased in craft stores. Never again. Like another reviewer wisely stated "it doesn't matter how great the yarn is or how wonderful the price if you never receive it". Beware buyers!

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